At 711club, your privacy is our responsibility. This document clearly explains what data we collect, why we collect it, how it is protected, and your rights as a Malaysian player over your own personal information. We are fully committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of data handling.
Our commitment to the privacy of Malaysian players is more than just a document — it is how we operate every day.
A clear overview of the categories of information we collect, the purpose of collection, and the legal basis for each category.
Every use of data has a clear purpose — nothing hidden, nothing excessive.
Under Malaysia's PDPA 2010, you have the following rights regarding the personal data held about you by 711club.
You have the right to request a copy of all personal data held by 711club in relation to your account. This request will be processed within 30 business days and sent to your registered email in a readable format.
If any personal data we hold about you is inaccurate or out of date, you have the right to request an immediate correction. Most basic corrections can be made directly in your account settings without needing to contact support.
You may request the deletion of your personal data when closing your 711club account. However, certain data may need to be retained for a specified period to fulfil legal obligations, such as financial record-keeping requirements under Malaysian law.
You have the right to object to the processing of your data for specific purposes, such as personalised advertising or behavioural analytics. You can manage these preferences in your account privacy settings or by contacting 711club support directly.
You have the right to receive your personal data in a structured, machine-readable format (such as CSV or JSON) for transfer to another platform if desired. Data portability requests will be processed within 14 business days following identity verification.
Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawing consent does not affect the validity of any processing that took place prior to the withdrawal.
To submit any request relating to your privacy rights — whether for access, correction, deletion, or data portability — please contact the 711club Data Privacy Officer by email support@711club.best stating the type of request and your account number. All requests will be acknowledged within 3 business days and resolved within 30 business days. Identity verification may be required before a request is processed.
From collection to deletion — here's how 711club manages your personal data throughout the lifetime of your account.
Important Note: This Privacy Policy explains how 711club collects and uses your personal data. By registering for or using the 711club platform, you agree to the practices described in this document. Please read it carefully and contact us if any section requires further clarification.
This Privacy Policy ("Policy") is published by 711club ("we", "Platform"), which operates the website https://711club.best. This Policy describes how we collect, use, store, protect and share the personal data of Malaysian players who use the 711club online betting platform.
This policy applies to all individuals who interact with 711club through any channel — including the website, mobile app, support live chat, or email communications. It covers all personal data collected either directly from you or through your use of our platform.
711club is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of our data handling. If you do not agree with any term in this Policy, you should not use the 711club platform.
711club collects various categories of personal data based on operational requirements and legal compliance obligations. The following are the main categories of data we collect:
Data you provide directly:
Automatically collected data:
Data from third-party sources:
711club uses the personal data collected for the following purposes, all of which have a valid legal basis under Malaysia's PDPA 2010:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Identity verification (KYC) | Name, IC, date of birth, documents | Legal obligations |
| Transaction Processing | Payment information, financial data | Contract performance |
| Service provision | All Account Data | Contract performance |
| Customer support | Communication data, account records | Legitimate interests |
| Responsible Gaming | Gaming activity data | Legal obligations |
| Fraud prevention & AML | Transaction data, technical data | Legal obligations |
| Platform Improvements | Anonymised usage data | Legitimate interests |
| Marketing communications | Email, phone number | Consent (withdrawable) |
711club will not use your data for any purpose beyond those stated above without first obtaining your additional consent, or unless required to do so by law.
711club does not sell players' personal data to any third party for commercial purposes. However, there are certain situations where we may need to share necessary information with specific parties:
Contracted service providers: We share necessary data with service providers that help us operate the platform — including payment solution providers (such as gateways for Touch 'n Go, GrabPay, and DuitNow), KYC service providers, casino game providers (Evolution Gaming, Pragmatic Play, Playtech, Ezugi), and IT infrastructure service providers. All such providers are bound by strict data confidentiality agreements.
Authorities and legal requirements: We may be required to disclose personal data to government authorities, law enforcement bodies, or Malaysian regulatory agencies where mandated by applicable law, court order, or legitimate investigative requirements. Any such disclosure will be carried out in accordance with proper legal procedures.
Business transfer: In the event of a merger, acquisition, or business asset transfer, player data may be transferred to the successor entity as part of the business assets. Players will be notified in advance of any such transfer.
Our Commitment: 711club has never and will never share, sell, or rent players' personal data to advertising companies, data brokers, third-party advertisers, or any entity for marketing purposes without the explicit consent of the player concerned. This is a standing commitment that will not change.
711club implements a range of technical and organisational security measures to protect players' personal data against unauthorised access, disclosure, alteration, or destruction:
While we take all reasonable steps to protect your data, no security system can guarantee absolute 100% protection against every cyber threat. If you suspect any security compromise involving your account, please contact 711club support immediately.
711club uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. The following are the types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the 711club platform. For more information on managing cookies in your browser, refer to your browser's help documentation.
711club does not use cross-site tracking technology to monitor players' activity on websites outside the 711club platform.
711club player data is stored on servers located within the Asia Pacific region in compliance with relevant data protection laws. Data retention periods are as follows:
Data may be transferred to 711club-related entities or service providers located in other countries for operational purposes. All such transfers are carried out with adequate safeguards to ensure a level of data security equivalent to that required under Malaysia's PDPA.
The 711club platform is exclusively for individuals aged 18 years and above only. We do not knowingly collect personal data from individuals under 18 years of age.
If we discover that personal data belonging to a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians who suspect their child has registered a 711club account should contact us immediately at support@711club.best.
Important Notice: 711club enforces a rigorous age verification process at registration and throughout the KYC procedure. Any attempt to register an account on behalf of a minor is a serious violation of our Terms & Conditions and may be reported to the relevant authorities.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights, which may be exercised at any time:
To exercise any of the above rights, submit a written request to support@711club.best by stating the right you wish to exercise, your account number, and the identity information required for verification. We will respond within 3 business days and fulfil the request within 30 business days.
Please note that some erasure requests may not be fully fulfilled if the data is required to meet legal obligations, such as financial record-keeping requirements under Malaysian law.
While 711club takes all reasonable steps to protect player data, we recognise that data breaches are an inherent risk in the digital environment. In the event of a data breach affecting players' personal information, 711club is committed to:
If you suspect that your 711club account data has been compromised, please contact the 711club support team immediately via 24/7 live chat or by email at support@711club.best. Change your account password right away and review your transaction history for any unrecognised activity.
711club reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or the services we offer.
When we make material changes to this Policy:
Continued use of the 711club platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. We encourage players to review this page periodically to stay informed about how we protect your privacy.
If you have any questions, concerns, or requests relating to this Privacy Policy or how 711club handles your personal data, please contact us through the following channels:
The 711club support team is Malay-speaking and ready to assist you with any privacy-related enquiries within 3 business days. For formal privacy rights requests (access, deletion, data portability), please state this clearly in your email subject line so it can be routed to the responsible privacy officer.
This Privacy Policy should be read alongside 711club's other governing documents for a complete picture of your rights and responsibilities:
For most online platforms, a privacy policy is a document written to satisfy legal requirements and then left forgotten in an obscure corner of the website. At 711club, we want to do things differently. We want this privacy policy to genuinely mean something – not just to our legal team, but to you as a Malaysian player who trusts us with your personal information.
Trust is not given freely — it is built through consistent action over time. When you deposit funds via Touch 'n Go into your 711club account, you are not just entrusting us with your MYR; you are also entrusting us with your eWallet account information, your mobile number, and your financial transaction records. We take that responsibility very seriously.
A question many Malaysian players ask is what happens to their data when they upload a copy of their identity document for identity verification or KYC purposes. It is a completely fair question to raise. At 711club, any identity document you submit is used solely for age and identity verification, as required under anti-money laundering laws. These documents are stored in encrypted format and can only be accessed by staff responsible for the KYC process. Once verification is complete, access to your documents is further restricted.
Regarding your gameplay activity data — including records of Super League football bets, roulette sessions, or MPL Malaysia e-sports matches — this data is used internally for two primary purposes. First, it enables 711club to identify patterns that may indicate signs of problem gambling, allowing us to intervene through our responsible gaming programme. Second, it supports platform analytics that help us understand which game types are most popular among Malaysian players, so we can continue improving our offerings. Gameplay activity data is not shared with any third party in a form that can identify an individual.
One important matter to note concerns marketing communications. When you register a 711club account, you may receive communications relating to promotions, bonus offers and platform updates, based on the consent you provided at registration. If you no longer wish to receive these marketing communications, you may withdraw your consent at any time through the notification settings in your account or by contacting 711club support. Withdrawing consent for marketing communications will not affect the delivery of important account-related communications such as transaction confirmations or security notifications.
Players who use GrabPay, DuitNow, Boost, or ShopeePay to make deposits at 711club should be aware that payment processing requires sharing relevant transaction information with the respective payment service providers. This is standard practice in the digital payments industry and is necessary to ensure transactions are completed securely. The information shared is strictly limited to what is needed to process the transaction and does not include any details about your gameplay or other account information.
711club also wants you to know that we respect your choices when you decide to leave the platform. If you close your 711club account, we will delete or cease processing your personal data that is no longer required within a reasonable timeframe. Data that must be retained for legal purposes, such as financial transaction records, will be kept only for the minimum period prescribed by Malaysian law, after which it will be permanently destroyed. This is our promise to every Malaysian player who has been part of the 711club community.
Privacy Enquiries?
Contact the 711club Data Privacy Officer by email support@711club.best or live chat 24/7. All privacy enquiries will be acknowledged within 3 business days.
Answers to the most frequently asked questions from Malaysian players about how 711club protects their data.
Important Note: This Privacy Policy forms part of the overall agreement between you and 711club. Please also read Terms & Conditions and Responsible Gaming Policy us for a full overview of your rights and responsibilities as a 711club Malaysia platform player.
Your data is fully protected. Create a free account in under 2 minutes, deposit via Touch 'n Go or DuitNow, and start enjoying Malaysia's best Sports Betting, Live Casino, and e-sports. Your privacy is our priority.